Call Center Solutions

Dedicated Team – A team and team manager dedicated to your business and your business only, building a true partnership, understanding your company philosophy and culture. The dedicated team works closely with you to understand the intricacies of your internal organization, ensuring a true representation of your brand. The dedicated team is in constant communication with you through various channels to provide an efficient flow of information that guarantees a seamless extension of your efforts.

Shared Team – A Shared Team offers an alternative solution, ideal for a seasonal project, support overflow or a sales or other campaign of a limited time and nature.  The shared team is fully trained on where to get answers in a fast changing environment and facilitate calls in the manner required. In a shared environment, programs are created and regularly updated to ensure agents have all the information that is needed at their fingertips. The team manager facilitates program information allowing agents access to real-time updates.

Inbound – Predominately handles calls initiated by customers, consumers, and members in response to your marketing or other initiatives.  Inbound performance is measured according to several metrics, including first call resolution (FCR), average handle time (AHT) and time in queue.

Outbound – Unlimited capacity to reach new and existing customers.  An outbound call is one initiated from a Customer Service Representative to a customer on behalf of a client. Typical outbound calls include telemarketing, sales or fundraising calls, as well as calls for contact list updating, surveys or verification services.

Blended Solution - Bridge the gap between your inbound and outbound calling initiatives. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of agent time as each type of agent (inbound or outbound) can handle the overflow of the other, maximizing efficiencies and outcomes.

Message Blasting - As a single solution or as a complement to a more comprehensive strategy, Message Blasting is an effective direct marketing communication channel that delivers cost efficiencies with a high delivery rate and a low average cost per transaction.  Effectively deliver key messages to targeted prospects or current customers for ease of response by those recipients. Message Blasting with CAB Business Development Center provides scalable options for voice broadcasts, automated phone surveys, appointment reminders, workforce communications, and much more.

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