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Technology

Our state-of-the-art contact center has full data/telecom redundancy. We are served by multiple carriers using Fiber Optic data pipes and our Unified Contact Center Software provides our clients real-time metrics. CAB provides integrated, customized business communication solutions to support specific industry goals. We help you deliver collaborative customer experiences to drive customer satisfaction and loyalty.

Features include:

  • Intuitive Business Intelligence reporting for full transparency
  • Avaya IP Office® for complete communication solutions
  • Cisco® Switches and Cisco® Routers
  • CRM Integration with your software package
  • 2,000 users at up to 32 locations
  • 100% Voice Recording
  • Automated Dialer
  • Custom Reporting at 30 minute intervals
  • Centralized system management
  • Smart routing – skill-based or caller priority
  • Low abandon rate and call wait times
  • Ongoing quality assurance program
  • Fast implementation and scalability
  • Fully integrated customer experience: voice, chat, email

Call CenterEBOICDMProfit Recovery

 

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800.233.4674 843.266.4820

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